{"id":5673,"date":"2024-05-28T12:14:07","date_gmt":"2024-05-28T12:14:07","guid":{"rendered":"https:\/\/villaflor.gigdemo.xyz\/frequently-asked-questions\/"},"modified":"2024-09-18T09:06:42","modified_gmt":"2024-09-18T09:06:42","slug":"frequently-asked-questions","status":"publish","type":"page","link":"https:\/\/villaflor.nl\/en\/frequently-asked-questions\/","title":{"rendered":"Frequently Asked Questions"},"content":{"rendered":"\n\t<section class=\"section\" id=\"section_1160998104\">\n\t\t<div class=\"section-bg fill\" >\n\t\t\t\t\t\t\t\t\t\n\t\t\t\n\n\t\t<\/div>\n\n\t\t\n\n\t\t<div class=\"section-content relative\">\n\t\t\t\n\t<div id=\"text-2031727261\" class=\"text\">\n\t\t\n<h3 class=\"alt-font\" data-padding=\"20px\"><span style=\"font-size: 120%;\"><span style=\"font-family: 'DM Serif Display';\">Frequently Asked Questions<\/span><\/span><\/h3>\n\t\t\n<style>\n#text-2031727261 {\n  font-size: 1.8rem;\n  text-align: center;\n}\n<\/style>\n\t<\/div>\n\t\n<div class=\"row align-center\"  id=\"row-1314170617\">\n\n\t<div id=\"col-1060065345\" class=\"col medium-12 small-12 large-10\"  >\n\t\t\t\t<div class=\"col-inner text-left\"  >\n\t\t\t\n\t\t\t\n<div class=\"is-divider divider clearfix\" style=\"margin-top:3em;margin-bottom:3em;max-width:100%;background-color:rgb(9, 14, 29);\"><\/div>\n<div class=\"row row-collapse\"  id=\"row-1413013070\">\n\n\t<div id=\"col-1428860877\" class=\"col medium-12 small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner text-left\"  >\n\t\t\t\n\t\t\t\n<div class=\"accordion\">\n\t<div id=\"accordion-2761779054\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2761779054-label\" class=\"accordion-title plain\" href=\"#accordion-item-how-can-i-return-something?\" aria-expanded=\"false\" aria-controls=\"accordion-2761779054-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>HOW CAN I RETURN SOMETHING?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2761779054-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2761779054-label\" >\n\t\t\t\n\t<div id=\"text-560474148\" class=\"text\">\n\t\t\n<p>Not completely satisfied with your received product(s)?<br \/> Please let us know by email &#8211; info@villaflor.nl<br \/> You may then return the items within 14 days of receipt (at your own expense) to:<\/p>\n<p>VillaFlor Interiors<br \/> Vincent van Goghstraat 25<br \/> 5121 CK Rijen<\/p>\n<p>When you return everything back to us neatly, we will refund the amount of the returned items as soon as we receive them.<\/p>\n\t\t\n<style>\n#text-560474148 {\n  font-size: 1rem;\n  line-height: 1.75;\n}\n<\/style>\n\t<\/div>\n\t\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-714955467\" class=\"accordion-item\">\n\t\t<a id=\"accordion-714955467-label\" class=\"accordion-title plain\" href=\"#accordion-item-what-are-your-contact-details?\" aria-expanded=\"false\" aria-controls=\"accordion-714955467-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>WHAT ARE YOUR CONTACT DETAILS?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-714955467-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-714955467-label\" >\n\t\t\t\n\t<div id=\"text-1229350648\" class=\"text\">\n\t\t\n<p>We can be reached by phone every weekday at 06-14036463 between 09:00 and 17:00.  <\/p>\n<p>You can also email us at info@villaflor.nl.<br \/>\nYou can also send us a DM on Instagram! <\/p>\n\t\t\n<style>\n#text-1229350648 {\n  font-size: 1rem;\n  line-height: 1.75;\n}\n<\/style>\n\t<\/div>\n\t\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-1856549910\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1856549910-label\" class=\"accordion-title plain\" href=\"#accordion-item-what-is-the-delivery-time?\" aria-expanded=\"false\" aria-controls=\"accordion-1856549910-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>WHAT IS THE DELIVERY TIME?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1856549910-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1856549910-label\" >\n\t\t\t\n\t<div id=\"text-2579943243\" class=\"text\">\n\t\t\n<p>We do our best to ship your order as soon as possible.<br \/>\nSometimes we succeed within 1 business day, sometimes a little longer.<br \/>\nBut within 3 business days your order will definitely be shipped.  <\/p>\n\t\t\n<style>\n#text-2579943243 {\n  font-size: 1rem;\n  line-height: 1.75;\n}\n<\/style>\n\t<\/div>\n\t\n\t\t<\/div>\n\t<\/div>\n\t\n<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n<\/div>\n<div class=\"is-divider divider clearfix\" style=\"margin-top:3em;margin-bottom:3em;max-width:100%;background-color:rgb(9, 14, 29);\"><\/div>\n<div class=\"row row-collapse\"  id=\"row-1854032088\">\n\n\t<div id=\"col-1448577746\" class=\"col medium-12 small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner text-left\"  >\n\t\t\t\n\t\t\t\n<div class=\"accordion\">\n\t<div id=\"accordion-334468748\" class=\"accordion-item\">\n\t\t<a id=\"accordion-334468748-label\" class=\"accordion-title plain\" href=\"#accordion-item-do-you-have-a-store?\" aria-expanded=\"false\" aria-controls=\"accordion-334468748-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>DO YOU HAVE A STORE?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-334468748-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-334468748-label\" >\n\t\t\t\n\t<div id=\"text-1525776421\" class=\"text\">\n\t\t\n<p>In Rijen, between Breda and Tilburg, is our VillaFlor Store.<br \/>\nWe are open here by appointment only.<br \/>\nNormally we are open until 3 p.m. on Tuesdays and Thursdays.<br \/>\nIf you would like to come by at another time, please call 06-14036463 or email info@villaflor.nl Please note: in our store you can only pay in cash.   <\/p>\n\t\t\n<style>\n#text-1525776421 {\n  font-size: 1rem;\n  line-height: 1.75;\n}\n<\/style>\n\t<\/div>\n\t\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-1261255695\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1261255695-label\" class=\"accordion-title plain\" href=\"#accordion-item-what-are-the-shipping-costs?\" aria-expanded=\"false\" aria-controls=\"accordion-1261255695-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>WHAT ARE THE SHIPPING COSTS?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1261255695-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1261255695-label\" >\n\t\t\t\n\t<div id=\"text-3367977438\" class=\"text\">\n\t\t\n<p>For orders over 75 euros, we will cover the shipping costs.<br \/>\nFor orders under 75 euros, our standard shipping costs in the Netherlands are EUR 5.99.<br \/>\nIn other countries you will see the shipping costs when checking out.<br \/>\nPick up in our store is of course always possible.   <\/p>\n\t\t\n<style>\n#text-3367977438 {\n  font-size: 1rem;\n  line-height: 1.75;\n}\n<\/style>\n\t<\/div>\n\t\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-2956418389\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2956418389-label\" class=\"accordion-title plain\" href=\"#accordion-item-how-to-pay?\" aria-expanded=\"false\" aria-controls=\"accordion-2956418389-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>HOW TO PAY?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2956418389-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2956418389-label\" >\n\t\t\t\n\t<div id=\"text-2802542934\" class=\"text\">\n\t\t\n<p>By iDeal, PayPal, Bancont cash or by bank transfer:<\/p>\n<p>Bank details<br \/> KNAB<br \/> NL97 KNAB 0259 6003 26<br \/> in the name of VillaFlor Interiors<\/p>\n\t\t\n<style>\n#text-2802542934 {\n  font-size: 1rem;\n  line-height: 1.75;\n}\n<\/style>\n\t<\/div>\n\t\n\t\t<\/div>\n\t<\/div>\n\t\n<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n<\/div>\n<div class=\"is-divider divider clearfix\" style=\"margin-top:3em;margin-bottom:3em;max-width:100%;background-color:rgb(9, 14, 29);\"><\/div>\n<div class=\"row row-collapse\"  id=\"row-712451089\">\n\n\t<div id=\"col-1218466030\" class=\"col medium-12 small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner text-left\"  >\n\t\t\t\n\t\t\t\n<div class=\"accordion\">\n\t<div id=\"accordion-3400439701\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3400439701-label\" class=\"accordion-title plain\" href=\"#accordion-item-why-are-not-all-items-shipped?\" aria-expanded=\"false\" aria-controls=\"accordion-3400439701-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>WHY ARE NOT ALL ITEMS SHIPPED?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3400439701-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3400439701-label\" >\n\t\t\t\n\t<div id=\"text-920048191\" class=\"text\">\n\t\t\n<p>Some items in our store are too large or fragile to ship.<br \/>\nThese include glass lamps, some shell lamps and the somewhat larger furniture.<br \/>\nExperience has taught us that these items often arrive damaged.<br \/>\nHence, these items can only be picked up in our store.   <\/p>\n\t\t\n<style>\n#text-920048191 {\n  font-size: 1rem;\n  line-height: 1.75;\n}\n<\/style>\n\t<\/div>\n\t\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-2788652252\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2788652252-label\" class=\"accordion-title plain\" href=\"#accordion-item-can-i-cancel-my-order?\" aria-expanded=\"false\" aria-controls=\"accordion-2788652252-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>CAN I CANCEL MY ORDER?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2788652252-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2788652252-label\" >\n\t\t\t\n\t<div id=\"text-521089596\" class=\"text\">\n\t\t\n<p>We understand that sometimes mistakes are made, or you need to change something!<br \/>\nWe are here to help you, please contact us if you want to cancel your order.<br \/>\nIf the order has not yet been processed by us, we can cancel it for you.<br \/>\nOtherwise, you will need to receive the order, and then initiate a return.   <\/p>\n\t\t\n<style>\n#text-521089596 {\n  font-size: 1rem;\n  line-height: 1.75;\n}\n<\/style>\n\t<\/div>\n\t\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-265336916\" class=\"accordion-item\">\n\t\t<a id=\"accordion-265336916-label\" class=\"accordion-title plain\" href=\"#accordion-item-i-did-not-receive-my-package\" aria-expanded=\"false\" aria-controls=\"accordion-265336916-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>I DID NOT RECEIVE MY PACKAGE<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-265336916-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-265336916-label\" >\n\t\t\t\n\t<div id=\"text-3076089977\" class=\"text\">\n\t\t\n<p>If you haven&#8217;t received your package, you can first check the courier&#8217;s app or tracking code (which you received from them via email) for a status update.<br \/>\nSometimes it can take an extra day or two for a delivery to arrive, so please wait before contacting us.<br \/>\nIf you still haven&#8217;t received your package after a few days and the courier&#8217;s status doesn&#8217;t change, contact us for support and we&#8217;ll be happy to help!  <\/p>\n\t\t\n<style>\n#text-3076089977 {\n  font-size: 1rem;\n  line-height: 1.75;\n}\n<\/style>\n\t<\/div>\n\t\n\t\t<\/div>\n\t<\/div>\n\t\n<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n<\/div>\n\t<div id=\"gap-1370789296\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-1370789296 {\n  padding-top: 60px;\n}\n<\/style>\n\t<\/div>\n\t\n<div class=\"row align-center\"  id=\"row-92968974\">\n\n\t<div id=\"col-770847631\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner text-center\" style=\"background-color:rgb(244, 244, 244);\" >\n\t\t\t\n\t\t\t\n<h1><span style=\"font-family: 'DM Serif Display';\">Do you have another question?<\/span><\/h1>\n<p>Then click below to send us a message.<\/p>\n<a href=\"http:\/\/y46.4b1.mytemp.website\/contact\/\" class=\"button primary\"  >\n\t\t<span>Contact<\/span>\n\t<\/a>\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n<style>\n#row-92968974 > .col > .col-inner {\n  padding: 40px 20px 40px 20px;\n  background-color: rgb(244, 244, 244);\n}\n@media (min-width:550px) {\n  #row-92968974 > .col > .col-inner {\n    padding: 40px 40px 40px 40px;\n  }\n}\n<\/style>\n<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n<\/div>\n\t\t<\/div>\n\n\t\t\n<style>\n#section_1160998104 {\n  padding-top: 60px;\n  padding-bottom: 60px;\n}\n<\/style>\n\t<\/section>\n\t\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-blank.php","meta":{"footnotes":""},"class_list":["post-5673","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/villaflor.nl\/en\/wp-json\/wp\/v2\/pages\/5673","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/villaflor.nl\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/villaflor.nl\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/villaflor.nl\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/villaflor.nl\/en\/wp-json\/wp\/v2\/comments?post=5673"}],"version-history":[{"count":7,"href":"https:\/\/villaflor.nl\/en\/wp-json\/wp\/v2\/pages\/5673\/revisions"}],"predecessor-version":[{"id":7573,"href":"https:\/\/villaflor.nl\/en\/wp-json\/wp\/v2\/pages\/5673\/revisions\/7573"}],"wp:attachment":[{"href":"https:\/\/villaflor.nl\/en\/wp-json\/wp\/v2\/media?parent=5673"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}