Not completely satisfied with your received product(s)?
Please let us know by email – info@villaflor.nl
You may then return the items within 14 days of receipt (at your own expense) to:

VillaFlor Interiors
Vincent van Goghstraat 25
5121 CK Rijen

When you return everything back to us neatly, we will refund the amount of the returned items as soon as we receive them.

We can be reached by phone every weekday at 06-14036463 between 09:00 and 17:00.

You can also email us at info@villaflor.nl.
You can also send us a DM on Instagram!

We do our best to ship your order as soon as possible.
Sometimes we succeed within 1 business day, sometimes a little longer.
But within 3 business days your order will definitely be shipped.

In Rijen, between Breda and Tilburg, is our VillaFlor Store.
We are open here by appointment only.
Normally we are open until 3 p.m. on Tuesdays and Thursdays.
If you would like to come by at another time, please call 06-14036463 or email info@villaflor.nl Please note: in our store you can only pay in cash.

For orders over 75 euros, we will cover the shipping costs.
For orders under 75 euros, our standard shipping costs in the Netherlands are EUR 5.99.
In other countries you will see the shipping costs when checking out.
Pick up in our store is of course always possible.

By iDeal, PayPal, Bancont cash or by bank transfer:

Bank details
KNAB
NL97 KNAB 0259 6003 26
in the name of VillaFlor Interiors

Some items in our store are too large or fragile to ship.
These include glass lamps, some shell lamps and the somewhat larger furniture.
Experience has taught us that these items often arrive damaged.
Hence, these items can only be picked up in our store.

We understand that sometimes mistakes are made, or you need to change something!
We are here to help you, please contact us if you want to cancel your order.
If the order has not yet been processed by us, we can cancel it for you.
Otherwise, you will need to receive the order, and then initiate a return.

If you haven’t received your package, you can first check the courier’s app or tracking code (which you received from them via email) for a status update.
Sometimes it can take an extra day or two for a delivery to arrive, so please wait before contacting us.
If you still haven’t received your package after a few days and the courier’s status doesn’t change, contact us for support and we’ll be happy to help!